Terms of Purchase

Terms and Conditions


Welcome to BabyStorey. Please read these terms and conditions carefully.

The following Terms of Use govern your use and access of www.babystorey.com (henceforth referred to as the “Platform”). By accessing our Platform and/or using the Services, you agree to be bound by these Terms of Use.


  1. Guidelines to the use our Platform and/or Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to our Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on our Platform.


2.BabyStorey reserves the right to cancel or reject any order that we have received through our Platform and refund the payment to you without prior notice.


  1. Prices of Products: We reserve the right to amend the Listing Prices on our Platform at any time without giving any reason or prior notice.


  1. Defective Products/ Damaged Item: In the event a product or order received is defective/damaged/incomplete, the buyer is required to inform BabyStorey within 7 days of receipt. In such cases, BabyStorey will either arrange an exchange or a full refund after the item has been returned. BabyStorey reserves the right not to be liable for any defects/ damages/ claims on items/orders received not as described after 7 days of receipt.


  1. Product Warranties: Some products sold on our Platform are covered under a manufacturer’s warranty. If your product comes with warranty, and is damaged during the manufacturer warranty period, you will be directed to the appropriate service centre/ manufacturer for repairs.


  1. Return & Exchange: it’s important to us that you are happy with your purchase from BabyStorey. We will exchange any unused item provided it is returned in its original, sealed and undamaged packaging, with your receipt and within 7 days from receipt of goods. However, the above would not apply to items for personal use. This includes breastpumps, toiletries, etc..
  2. Refund: All items sold are non-refundable except for items with manufacturing defects which will be replaced or refunded based on a case-by-case basis. The item must be in its original packaging, unused, with all tags in place and Customer has to email us @  cs@babystorey.comwithin 7 days of purchase.

8: Feedback: We welcome your comments at cs@babystorey.com


Privacy Policy

BabyStorey Pte Ltd (“BS”, “we” or “us”) takes the privacy of your information seriously. This Privacy Policy applies to babystorey.com website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using the Website, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service. By signing up for or using any products, services or campaigns offered by BS, or submitting information to or otherwise communicating with BS, you agree and consent to BS and our related entities, affiliates and subsidiaries, as well as their respective representatives and/or agents collecting, using and disclosing your Personal Data in accordance with this Privacy Policy.

Information we collect:

Your e-mail address and name, demographic information such as postcode, preferences and interests

What we use for:

  • To personalize your experience
  • To improve our website
  • To sent periodic emails, informations and updates pertaining to your order, newsletter, new product and service update.



We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties.


Use Of Cookies

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.



Securing your personal information

We strive to maintain the safety of your Personal Information and implement a variety of security measures to try to prevent unauthorized access.


Refund &return policy

  • Item is purchased within 30 days.
  • All original tags/labels/seals attached, intact and unbroken.


Ecchange/Returns not possible when:

  • Item has been personalized or used
  • Attempt has been made to repair any defect of the item
  • Sales or discounted items


For hygiene purposes, All purchase are non-refundable for merchandise categorized under bedding & feeding items(unless faulty) are strictly non – refundable and non – exchangeable. All merchandise sold as promotional sales items are not covered in the excnhange policy. All exchanges are at the sole discretion of Baby Storey and any decision made by company is final.

Baby Storey reserves the rights to change the terms from time to time without prior notice